> For the complete documentation index, see [llms.txt](https://tivimate-player.gitbook.io/tivimate-player-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tivimate-player.gitbook.io/tivimate-player-docs/tivimate-player/how-to/faq.md).

# FAQ

### Does TiviMate include channels?

No. TiviMate plays playlists from your provider or your own media sources.

### Which playlist formats does TiviMate support?

TiviMate supports M3U playlists and Xtream Codes logins. Your provider supplies the connection details.

### Why are no channels showing?

Update the playlist and check your account details. Confirm that your subscription remains active with the provider.

### Why is the guide empty?

Update the EPG and verify its URL. Some providers do not include guide data for every channel.

### Can I use one account on several devices?

This depends on your provider's connection limit. Check with them before using multiple devices.

### Is TiviMate free?

TiviMate offers free and premium features. Availability and pricing can change by region.

Find more answers in the [main TiviMate FAQ](https://tivimateplayer.co.uk/faq/).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://tivimate-player.gitbook.io/tivimate-player-docs/tivimate-player/how-to/faq.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.